Complete User Manual
The Employee Portal,
explained end to end
Nine chapters covering every screen and every workflow — from the first sign-in to daily use. Written for employees; useful for HR teams rolling the portal out.
No app required
Works on any device
24/7 access
Contents
CHAPTER 01
Signing In
The portal accepts either your Employee ID or your registered email address — whichever is easier to remember.
1
Open the portal
Open any modern browser — Chrome, Safari, Edge or Firefox — on your phone, tablet or computer and go to the portal address provided by your company. No app download is needed.
2
Enter your Employee ID or email
In the Employee ID / Email field, type either your Employee ID (for example SA3161) or your registered email address. Capitalisation doesn't matter — both work.
3
Enter your password
Type your password. Click the eye iconat the right of the field to reveal what you've typed — useful on mobile keyboards where typos are common.
4
Press Sign In
Click Sign In. Within seconds you land on your personal dashboard with your payslips, documents and profile ready.
Important
“Invalid credentials”means the ID/email or password didn't match — check both and try again. After 5 failed attempts, a security check appears below the form; complete it to continue. “Your account has been deactivated” means access was switched off by an administrator — contact HR directly.
Note
Every successful login is recorded in the security audit log with your name and timestamp — part of the portal's compliance trail.
The sign-in screen — Employee ID or email both work
CHAPTER 02
Reset Your Password
Forgot your password? Reset it yourself in under a minute — completely self-service, no call to HR required.
1
Click "Forgot your password?"
On the login page, just below the Sign In button, click theForgot your password? link. A reset window opens.
2
Enter your registered email
Type the email address registered with your account — the same one HR used when creating it — and press Send Reset Link. If the email isn't found, you'll see “No account found with this email address” — double-check the spelling or confirm your registered email with HR.
3
Check your inbox
A confirmation screen appears. Open your inbox and find the reset email. Check your spam or junk folderif it doesn't arrive within a couple of minutes.
4
Click the reset link
The link opens a secure page in your browser where you set the new password. The link is time-limited and single-use — if it has expired, simply repeat from Step 1.
5
Set your new password
Choose a new password (minimum 8 characters) and confirm it. You can sign in with the new password immediately.
Note
Already logged in and just want to change your password? You don't need this flow — use Change Password inside the portal instead (see Chapter 9).
The reset window — enter your registered email
CHAPTER 03
Your First Login
The portal welcomes new users with a guided tour and proactively warns about upcoming document expiries — before they become a problem.
1
Take the welcome tour
On your very first login, a short interactive tour starts automatically. It highlights each section of the portal one by one — Dashboard, Documents, Payslips, Policies, Profile and Help Desk — and explains what each is for. Use Next and Back to move through it, or skip it at any time. It only appears once.
2
Review your expiry alerts
If any of your key documents are approaching expiry, a notification appears right after login. The portal monitors three dates automatically:
3
Act on urgent alerts
Alerts within 14 days of expiry — or already expired — are flagged urgent. If you see one, raise a Help Desk ticket or contact HR so renewal can start immediately.
Note
These alerts repeat at each login until the dates are renewed by HR — the portal makes sure nothing slips through.
CHAPTER 04
The Dashboard
Your home screen — everything in the portal is at most two clicks away.
1
Navigate with the top menu
The navigation bar across the top (a ☰ menu on mobile) holds six sections:Dashboard Documents Payslips Policies Profile andHelp Desk. The current section is always highlighted in blue.
2
Watch the notification bell
The bell icon at the top right shows your active document expiry alerts at any time — the same ones from Chapter 3, always one click away. A red banner also appears above your dashboard while any alert is active.
3
Use the Quick Access cards
The Quick Access cards jump directly into each section — My Documents, Payslips, My Profile, Policies and Help Desk — and a Change Password card sits right below them.
The dashboard — navigation, alerts and quick links
CHAPTER 05
Payslips
Every payslip ever issued — viewable on screen and downloadable as a branded PDF.
1
Open the Payslips section
Click Payslips in the navigation. Your payslips are listed newest-first; freshly published ones carry a New badge.
2
Filter by month and year
Use the Month and Year filters to jump straight to any pay period — even from years back. Your full history is preserved; nothing is ever deleted.
3
View the full breakdown
Open any payslip to see the complete details: basic salary, allowances, overtime, deductions and net pay — exactly as issued by your company.
4
Download the PDF
Click Download to save a professionally branded PDF — accepted for bank loans, visa applications, embassy requirements and personal records.
Note
New payslips appear the instant HR publishes them — typically on or just before payday. No email attachments, no printed slips, no waiting.
The payslips list — filters, status badges and PDF download
CHAPTER 06
Documents & Policies
Your personal HR documents and your company's policies — always current, always available.
1
Open Documents for your personal files
Click Documents to see every file HR has shared with you personally — employment contracts, offer letters, NOC letters, experience certificates and more.
2
View or download any file
Click a document to view it in the browser, or use Downloadto save a copy to your device. No need to email HR for copies of documents you're entitled to.
3
Open Policies for company-wide documents
Click Policies to read official company policies and HR guidelines — leave policy, code of conduct, and anything else your company publishes. Everyone sees the same, always-current version.
Note
Documents in your list are visible to you and HR only. Role-based access means no colleague can ever open your files.
CHAPTER 07
Your Profile
Your complete employment record — maintained by HR, visible to you at all times.
1
Open your profile
Click Profile in the navigation to see your full record: personal information, contact details, designation, department, sponsor, and joining date.
2
Check your document numbers and dates
Your passport and Iqama numbers and their expiry dates are shown here — the same dates that drive the automatic expiry alerts from Chapter 3.
3
Report anything incorrect
Spot an outdated phone number or a wrong date? Raise a Help Desk ticket describing the correction needed. HR updates the record and the change reflects in your profile immediately.
CHAPTER 08
Help Desk
Your direct line to HR — every request tracked, every reply on record, no phone calls needed.
1
Open the Help Desk
Click Help Deskin the navigation. You'll see all your tickets — open and resolved — with their current status.
2
Raise a new ticket
Click New Ticket, give it a clear subject (for example “Salary certificate request”), describe your request in the message box, and submit.
3
Track the status
Each ticket carries a live status — Open, In Progress or Resolved — updated by HR as they work on it. Check back anytime; no follow-up calls required.
4
Read and reply in the thread
HR's responses appear inside the ticket as a conversation thread. Reply in the same thread to keep the entire history in one place — permanently on record.
Note
Use the Help Desk for anything HR-related: document requests, payslip queries, profile corrections, password issues, or general questions. Written tickets get faster, traceable answers than phone calls.
The Help Desk — tickets with live status tracking
CHAPTER 09
Account Security
Day-to-day habits and built-in protections that keep your account — and your data — safe.
1
Change your password from inside the portal
Open Change Password from your dashboard, enter your current password, then your new one (minimum 8 characters) twice to confirm. The change takes effect immediately.
2
Let auto-logout protect you
If you leave the portal idle, your session ends automatically and returns to the login screen. On shared or public devices this means a forgotten open tab can't expose your data.
3
Sign out when you're done
Click Logoutin the navigation to end your session deliberately — best practice on any device that isn't exclusively yours.
Important
Use a password that's unique to this portal and never share it — with anyone, including HR staff. If you suspect someone knows your password, change it immediately (Step 1) or reset it from the login page (Chapter 2).
Frequently Asked Questions
Questions employees ask first
Ready to roll out?
Your employees can be logged in and accessing their payslips within the hour. This guide is all the training they'll ever need.